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FAQs

Can I exchange an item for something else?

Unfortunately, we don't offer exchanges, but if you would like to return your order within 14 days we will refund you. 

Do you have a size guide?

Our sizes are listed in UK sizes.  Please always read the item description for our guide to the items size. A lot of the items are a one size, so the item description will help guide you. 

Why had my order been refunded / cancelled?

Due to demand, at times our item can sell out very quickly. In some cases due to such high demand an item you have ordered may suddenly become unavailable. We do apologise should this happen and the cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order.

 If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item. 

What is your return address?

For online orders only please return to:

 

Hattie Rose Returns

PINK

53B Market Street

Ashby De-La-Zouch

Leicestershire

LE65 1AG

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